10-01-2012 10:49 AM
Just wondering if anyone can assist trying to set up personal hotspot to do wifi tethering via this device and just dont know where to start?
Any ideas or advise appreciated.
10-04-2012 12:29 PM
Welcome to the Support Community!
This KB article should get you started setting up a Mobile Hotspot connection. "How to setup and manage a Mobile Hotspot Connection" http://bbry.lv/Os1kaP
Hope this helps.
10-05-2012 04:32 AM
Thanks for the reply, however in the connections settings on the 9790n "mobile hotspot" is not listed. I understand this is due to the 9790 being blackberry version 7.0. Mobile hotspot was not introduced until version 7.1.
On my 9900 handset (version 7.1), "mobile hotspot" is listed and works but not on the 9790s (version 7.0).
We have tried updating the software up from 7.0 but the handset replies that it is already up to the latest version.
10-05-2012 07:35 AM
The Mobile Hotspot feature is available only with BlackBerry® Device Software 7.1. The availability of BlackBerry® Device Software updates is determined by your wireless service provider. I would suggest contacting them for more information on available updates.
10-05-2012 08:01 AM
Sorry am I being a bit daft but on your website the 9790 doesnt show as ready for 7.1?
Is this still determined by the wireless provider?
10-05-2012 09:12 AM - edited 10-05-2012 10:16 AM
Only BlackBerry® Device Software officially released by your wireless provider is supported on your device. You can see the compatible 7.0 BlackBerry® smartphones here: http://bbry.lv/UCt0ID
10-05-2012 10:16 AM
Can you retry the link now?
10-12-2012 04:35 AM
Sorry for the late reply, the customer has advised that they are trying to do this via the handset and it advises this is on the latest version of software so is this determined by the network they are on if they arent using a wireless provider to update to version 7.1?
10-12-2012 08:37 AM
The availability of BlackBerry® Device Software updates is determined by the original wireless service provider the BlackBerry® Bold™ 9780 smartphone was branded to. The availability of the Mobile Hotspot feature is also dependant on the wireless service provider and the data plan.