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New Contributor
araghi
Posts: 3
Registered: ‎11-19-2012
My Device: 9630

Phone (9630) can not read SIM Card

Phone (9630) can NOT read SIM Card.. Is this software or hardware issues?  Can anyone help? 

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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Phone (9630) can not read SIM Card

Hi and Welcome to the Community!

Can you please provide the exact and complete error message you are presented with?

Thanks!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
araghi
Posts: 3
Registered: ‎11-19-2012
My Device: 9630

Re: Phone (9630) can not read SIM Card

Thank you for response.  There is no message; however, in home page it says 'Invalid SIM Card'.  When I go to Advance/SIM Card Option, it says; No Valid SIM Card, even though I have a new SIM Card.

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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Phone (9630) can not read SIM Card

OK a few theories...

 

1) Your BB is not MEP unlocked, and the SIM is from a carrier other than that for which your BB was originally manufactured.

2) Your SIM card is bad -- requiring replacement

 

3) Your BB SIM card reader has gone bad, requiring the BB to be replaced/repaired/etc.

 

4) Your SIM card is from a carrier whose radio technology/frequency is not compatible with what your BB is capable of using.

 

Any of that sound likely? Is this BB new to you? Is this BB brand NIB? Has this BB ever worked with this SIM card before? With other SIM cards? At all? Has this SIM ever worked in another device before? Is it new?

 

Any further details you can provide as to your full situation would make the guesswork much more effective.

 

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
chung299
Posts: 4
Registered: ‎11-20-2012
My Device: Bold 9700

Re: Phone (9630) can not read SIM Card

Hi ,

I met this issue several times. What I did was simply restart the phone by taking out the battery, leave it out around 30 secs. Then put it back in to start the BB.

If this does not work, just repeat the process but make sure the interval between 2 resets is around 2 minutes or more.

 

Have no idea why but it did work :-)

 

Hope this help

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New Contributor
araghi
Posts: 3
Registered: ‎11-19-2012
My Device: 9630

Re: Phone (9630) can not read SIM Card

It didn't work, but thank you anyway.

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