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BlackBerry® Bold™

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New Member
Posts: 1
Registered: ‎12-16-2013
My Device: Blackberry Bold
My Carrier: 07900083333

Phone Died

Hi, over the weekend I was using my phone fine, then it started to loose charge, so the usuaul thing is when I got back plugged in to wall socket for charge. Coming back to it several hours later I switched it on and the loading bar appeared to about 10-15%, then dissapeared and went black. I thought maybe it was me and put it back on charge, then attempting to sitch it on again it did not respond. I have attempted various things to no avail, even a new battery but it will not switch on no lights nothing - please help as need to access all information from phone etc, Thank you

Hall of Famer II
Posts: 51,434
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone Died

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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