12-16-2013 05:36 AM
Hi, over the weekend I was using my phone fine, then it started to loose charge, so the usuaul thing is when I got back plugged in to wall socket for charge. Coming back to it several hours later I switched it on and the loading bar appeared to about 10-15%, then dissapeared and went black. I thought maybe it was me and put it back on charge, then attempting to sitch it on again it did not respond. I have attempted various things to no avail, even a new battery but it will not switch on no lights nothing - please help as need to access all information from phone etc, Thank you
12-17-2013 12:47 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!