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BlackBerry® Bold™

New Contributor
Posts: 3
Registered: ‎01-31-2014
My Device: Bold 9790
My Carrier: Globacom

Phone doesn't connect to the internet.

I bought my phone from Amazon, unlocked from vodacom. It was working well on my BIS plan until I woke up one morning and my pings wouldn't deliver, wouldn't send, e-mails etc I had lost my Internet connectivity capabilities. However, my BIS subscription is still on as it still displays the full 3G signal with the Blackberry sign showing. 


I'm out of my wits end at what to do because I did try my sim in another phone at it worked but others don't work in mine. I have formatted and upgraded my phone more than 10 times, still no luck. 


it asks for Enterprise server activation when I try to set-up e-mail, I have never used my phone nor my sim on an enterprise network. I can't return the phone 'cos it was working fine when I bought it and I can't browse with on it. 


Surprisingly, whenever I tether to the laptop, it works on the laptop the BIS; suggesting that I really do have a BIS active data plan.


Please what do I do ?.



I use a BOLD 9790

New Contributor
Posts: 3
Registered: ‎01-31-2014
My Device: Bold 9790
My Carrier: Globacom

Re: Phone doesn't connect to the internet.

still here, hoping someone would profer a solution. I have contacted my service provider; all they keep saying is to re-sent host routing table, register and restart. 


I have done that more than a gazillion times already.. still doesnt work

New Contributor
Posts: 3
Registered: ‎01-31-2014
My Device: Bold 9790
My Carrier: Globacom

Re: Phone doesn't connect to the internet.

Would someone please suggest something please.

Hall of Famer II
Posts: 53,195
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Phone doesn't connect to the internet.

Hi and Welcome to the Community!

This may be redundant somewhat to what you already tried, but I cannot tell for certain. With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should re-contact your mobile service provider for formal support and escalation to BlackBerry. Consider please...you pay your service provider for all of your services, and thereby they are responsible for all of your formal service-related support...at the moment, they seem to be delivering neither to you...re-contact them and don't let them fob you off.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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