BlackBerry® Bold™

[Jessica_Ashley]

Hi, all,

I've checked (and rechecked!) the settings on my email with my Bold. I had no problems with my previous BlackBerry, but cannot get my new Bold to delete emails from my Hotmail account.

My settings are:

Wireless reconcile: Oe

On conflicts: handheld wins

None of the emails I'm sending from my phone are showing on Hotmail, either.

Any help would be SO appreciated!

Thank you!

~Jess

[sdgardne]

Hi and Welcome to the Forums!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

• Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now

2) Resend Service Books

• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS conduits for the affected email accounts.

[Jessica_Ashley]

Thank you so, so much for your detailed response. I tried every step as you said and it still does not work. I really appreciate your help, though! I'll keep trying . . .

[sdgardne]

Hi again,

Just to be clear:

1) You received, on your BB, a message from both steps 1 and 2?

2) You did the final alternative -- removing and re-creating the BIS configuration for the email account?

3) You have configured everything properly as per this KB?

Thanks!

[Jessica_Ashley]

Yes,

I got emails from both steps and have *triple* checked that I have the settings correct per your final note.

[sdgardne]

But you did not answer question 2...