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opticaldelusions
Posts: 2
Registered: ‎04-17-2013
My Device: Bold 9900

Phone not working to its potential.... NEED HELP PLEASE!

Hey guys,

I recently bought my phone (Bold 9900) off a co-worker and it was perfect till now. My phone makes calls and receives them but none of us can hear each other. I can't play my music and my videos. actually any videos. It doesn't make any sounds when a call or text comes in either. I tried restarting, battery pulling but nothing seems to work

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Hall of Famer II
sdgardne
Posts: 48,290
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Phone not working to its potential.... NEED HELP PLEASE!

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


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