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BlackBerry® Bold™

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Visitor
CourtB84
Posts: 1
Registered: ‎02-28-2013
My Device: Blackberry Bold 9900
My Carrier: Bell

Phone turns on and off

Hello- I was wondering if anyone can help me out. I was sending a text one day and all of a sudden my phone started turning on and off. And it keeps doing it. So i let the battery drain and when the network shut off it stopped turning on and off and I was able to access the phone. But as soon as I put the network back on it started turning on and off again. I have had to switch to a torch for the time being and miss my 9900 !! Any idea of what I can do? Or what needs to be done to bring my phone back?

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Phone turns on and off

Hey CourtB84,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I would suggest creating a full backup of your data through BlackBerry Desktop Software (without turning on the network) and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320

 

Then test the mobile network prior to restoring your data, if the issue still persists then I suggest contacting your network service provider for repair options.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


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