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New Contributor
Posts: 6
Registered: ‎12-14-2012
My Device: Blackberry Bold 9900
My Carrier: Bright-star
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Phone won't turn on, blinking red light every 3 seconds. (Blackberry 9900)

Hello Everyone.
I baught my blackberry Bold 9900 this year (March 2012) ive been using it since then but recently it started developing problems like freezing and all. Last night the battery was around 30% (Enough to last couple of hours) the phone just freezed and won't turn on. It keeps flashing red light 3 times every 3 seconds. HELP?!?!?!? :smileysad: :smileysad: 

Developer
Posts: 539
Registered: ‎11-09-2012
My Device: BlackBerry Z10
My Carrier: AIS Thailand

Re: Phone won't turn on, blinking red light every 3 seconds. (Blackberry 9900)

Hello, what app did you last install?
You will need to reset the BlackBerry software (os) for that you will need access to a computer and download BlackBerry Desktop Software.
If you have an answer to your question then please click “Accept as Solution”
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BB 8700 -> Bold 9000 -> Curve 8520 -> Bold 9700 -> Curve 9320 -> Bold 9900 -> BlackBerry Z10 + PlayBook 64 GB Wi-Fi
Hall of Famer II
Posts: 50,905
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Phone won't turn on, blinking red light every 3 seconds. (Blackberry 9900)


Mr_othman wrote:

Hello Everyone.
I baught my blackberry Bold 9900 this year (March 2012) ive been using it since then but recently it started developing problems like freezing and all. Last night the battery was around 30% (Enough to last couple of hours) the phone just freezed and won't turn on. It keeps flashing red light 3 times every 3 seconds. HELP?!?!?!? :smileysad: :smileysad: 


Hello,

 

Before proceeding to reload your OS, please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 6
Registered: ‎12-14-2012
My Device: Blackberry Bold 9900
My Carrier: Bright-star

Re: Phone won't turn on, blinking red light every 3 seconds. (Blackberry 9900)

I did not install any application, the my OS version is v7.1.0.1424. I didn't even have time to update the applications. Thanks
New Contributor
Posts: 6
Registered: ‎12-14-2012
My Device: Blackberry Bold 9900
My Carrier: Bright-star

Re: Phone won't turn on, blinking red light every 3 seconds. (Blackberry 9900)

Thanks you very much.. I shall follow this procedure and see what will happen..