BlackBerry® Bold™

[Mentorshop]

Hello

Cannot upload driver for Playbook on Windows 7 OS.  Have serached varios forums and have tried all the usual fixes including Microsoft Fix Download Fix-It tools without success.  Completely baffled by this and not sure what to try next.  Any and all suggestions welomed.

Thanks and have a good weekend.

Bob

Message I get when loading is:

Research in Motion - Other hardware - Research In Motion Network Device

Installation date: ‎2/‎3/‎2012 5:32 PM

Installation status: Failed

Error details: Code 800F020B

Update type: Recommended

Research in Motion Other hardware software update released in January, 2011

More information: http://winqual.microsoft.com/support/?driverid=20417404

Help and Support: http://support.microsoft.com/select/?target=hub

[Wolf359]

Do you have the blackberry desktop software installed?

http://us.blackberry.com/apps-software/desktop/

If not, install this first.

[Mentorshop]

Yes, thanks.  Blackberry desktop software is installed but something appears to be blocking the driver from loading.

Thanks again

[Wolf359]

I see you're running windows 7, but I ound this:

http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-800f020b

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/800f020b-failed-attempting-to-in...

I'm not sure whats causing the error though.  Is windows update current?

[Mentorshop]

Hi thanks, yes I worked through the suggestionms listed on that.  As I say, quite baffled as all else (phone and desktop services). are all interacting fine.  Cheers

[Wolf359]

Try this:

Download and install ccleaner.

http://www.piriform.com/ccleaner

Uninstall the desktop manager.

If the folder C:\Program Files\Research In Motion is there after the uninstall, delete the Research In Motion folder.

Open the registry editor:  Click start, type regedit in the search box and hit enter

The User Account Control asks you to authorize access by clicking Continue.

With the registry editor open, click edit and choose find.  Type "research in motion" without the quotes and click find next.

On each entry found right click and choose delete.

Hit the f3 key to look for the next instance of the entry, delete and repeat until all entries are gone.

Close the registry editor.

Open ccleaner

Click the regsitry button, click scan for issues.

Click Fix selected issues.  Backing up the file is up to you, but I never do it.   rescan until there are no more problems found.

reboot

download and install the latest version of the desktop manager from

http://us.blackberry.com/apps-software/desktop/

Open the program, connect the phone and see what happens.

If this doesn't work, I'm wondering if there is another computer you can test using the desktop manager and phone?

That would eliminate the usb cable and the phone having a possible issue.

If it does work on another computer, then you'll have to contact Microsoft or reload your operationg system.

[Mentorshop]

Thanks so much for help.  Gretaly appreciated.  About to try all the steps you suggested now and will get back to advise.  Thanks again.

Bob

[Mentorshop]

Thanks again.  Went through process but no luck.  Guess I'll need to re-load Windows OS as it does work on another computer.  Really grateful for the time you took.

Thanks again

Bob

[Wolf359]

Not sure what else to recommend.  Keep us posted.  At least you got a good cleanup tool out of the deal.

[Brodymac95]

Heres what I did.
I know this is late and all!
I had my playbook connected and I switched the "auto" to "Connect to windows" or vise versa in the playbook's settings. And The CD driver for the playbook showed up and it works!

HIT LIKE IF THIS HELPS. Sure did help me!