05-13-2012 05:32 PM
05-13-2012 05:47 PM
If you didn't use blackberry protect or backed up your information using the desktop manager before the upgrade, its gone with the exception of online email, contacts and calendar. You'll have to setup your email accounts again.
05-13-2012 08:08 PM
Actually, that's incorrect. If the device got to the 507 point during the loader process on the computer then therocess made a backup.
It sounds like you didn't give the process enough time. just plug the device back into the pc and do the following:
Navigate to c:/program files/common files/research in motion/apploader.
Double click on loader.exe and run through the process. It should load the os back to the device.
Once that is done and the device is back up open desktop manager and restore the backup file it made. During the original loading process. You may have to look for it but it usually puts it in My Documents.
05-13-2012 09:12 PM
I also have that back up file in "My Documents" - LoaderBackup-(xxxx-xx-xx).bbb
05-15-2012 05:35 AM
Yes that's true. I found the loaderbackup.bbb in My Documents but it was a bit tricky to restore it in my phone as the DM didnt recognize the.bbb extenion. So I downloaded a different DM as recommended but some threats i found and everything worked perfect. Problem Solved!!!!!! I have everything back on my phone now and with the lateste update.
p.s. Mobile Hotspot is great
Thank you all for your help!!!!