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New Contributor
micrologic
Posts: 3
Registered: ‎10-19-2013
My Device: 9900, model:RDV71UW

Please Help me !!!!! Blackberry 9900

Dear All,

Please help me.

I have BlackBerry 9900 (model:RDV71UW)

Few days ago when I turn my blackberry on I notice white screen, with some very small icons.

I can receive calls & make call but only manually. I cannot find my contacts.

I spoke with the blackberry provider here in Cyprus & he told me that my software is corrupt. They have to reinstall a fresh copy of OS. The problem is that I cannot backup my contacts with my PC Software. It cannot recognise my blackberry. I take my phone to the technician to try with a special machine to back up my contact but even his machine don't recognise my phone.

Please help me. I have lots of contact. I cannot lose them all & start from the beginning.

 

Thank you in advance.

Thomas

 

P.S. If you like I can send you photos of my screen to understand the problem.

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Please Help me !!!!! Blackberry 9900

Hi Mircologic

 

I recommend you do a backup with Blackberry Protect

This would be the salvation of your Blackberry

Since you can not perform the backup with DM.

 

Regards...

 

Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **
@gutijose14


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Advisor III  Gutijose14

Forums Advisor III
gutijose14
Posts: 1,542
Registered: ‎07-01-2013
My Device: Blackberry Q10 (OS 10.2.1.3247)

Re: Please Help me !!!!! Blackberry 9900

Hi

 

BlackBerry Handheld Software v7.1.0.2807 (All Languages)

Package Version : 7.1.0.2807
Consisting of Applications : 7.1.0.1033
Software Platform : 5.1.0.692
File name : 9900jAllLang_PBr7.1.0_rel2807_PL5.1.0.692_A7.1.0.1 033_O2_UK.exe
File size : 287.67MB https://swdownloads.blackberry.com/D...3C6D7A522D3AE2

 

How to Install or Upgrade to a New BlackBerry Operating System

 

Or How To Reload Your Operating System 

 

Regards...

 

Kudos ** Do not forget to give those people who help and advise you regarding your questions ** Can
Accept as Solution to ** Comments **
@gutijose14


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution if the review has been SOLVED** # BBM 4LL4LL BlackBerry #ÉliteRoad Elite Make a backup of your BlackBerry
BlackBerry Protect and  BlackBerry Link constantly. BlackBerry #ichooseBlackBerry10 Gutijose14 Forums Advisor III  Gutijose14

New Contributor
micrologic
Posts: 3
Registered: ‎10-19-2013
My Device: 9900, model:RDV71UW

Re: Please Help me !!!!! Blackberry 9900

I cannot Install Blackberry Protect on my device. I can only make & receive calls.

 

New Contributor
micrologic
Posts: 3
Registered: ‎10-19-2013
My Device: 9900, model:RDV71UW

Re: Please Help me !!!!! Blackberry 9900

If i reload or reinstall my operating System, what will happen with my contacts?