Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Amina786
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Please help - VERY URGENT

Hi

 

My blackberry 9900 does not want to charge, neither with the USB cable or the plug socket.

 

Also, neither the keypad or the touch screen wants to work.

 

PLEASE HELP URGENTLY!!!!!

 

Thanks

Amina

Please use plain text.
Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Please help - VERY URGENT

USB cable may be the culprit, check the cable, try another.
--

If my post has helped you, give it a LIKE :smileywink:
Please use plain text.
Developer
ujwalnambiar
Posts: 432
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Please help - VERY URGENT

Or may be the battery is dead.
--

If my post has helped you, give it a LIKE :smileywink:
Please use plain text.
New Contributor
Amina786
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

The battery is dead but the phone does not want to charge.

 

What about the touch screen and the keypad not working?

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

Can you borrow another good known working battery from a friend and test to bootup?

I'd also recommend keeping the known good OEM wall outlet charger connected to the device while inserting the battery.

 

The keyboard not working could be a result of moisture damage.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Amina786
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

There was no moisture damage, it just all of a sudden stopped working.

 

What about the touch screen?

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

A nonworking keyboard or touchscreen is most often a symptom of moisture problems.

 

It sounds like what I have seen multiple times on a device with moisture damage.
Even sitting on a bathroom counter during a hot steamy shower or bath, in a gym locker or bag, can cause keyboard and trackball problems UNTIL properly dried out. It really is more common than you think.


1. Remove the battery immediately!! Do not attempt to turn on your BlackBerry.
2. Let the device dry in a warm, dry place for 3 to 5 days* (see below)
3. DO NOT "check it each day" by placing the battery in. Leave it be to dry completely. This takes time. Replacing the battery to check it can only damage it more (moisture + electrical current = disaster).
4. If the device is warm after the drying period, allow it to cool to room temperature before placing the battery back in.

Suggestions on drying your BlackBerry in a warm place (open, with the battery out):
*Place the BB in a container of dry UNcooked rice, and then you might also place it in any of the locations mentioned below.
*On top of any dry heat emitting electronic component: TV cabinet or CRT, LCD, cable TV/Satellite converter box or plasma monitor
*On the dashboard of your car on a sunny day

 


 

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Amina786
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

I still don't understand, as i never took the phone into the bathroom or gym.

 

I was in my bedroom, the phone was working quite fine the whole day and then in the evening, it just stopped working.

 

 

Please use plain text.
JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Please help - VERY URGENT

And it's never been in any high humidity environment such as I described, never?

OK. Perhaps that's not the issue.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Amina786
Posts: 8
Registered: ‎08-23-2013
My Device: 9900
My Carrier: Cellc

Re: Please help - VERY URGENT

Never

Please use plain text.