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New Contributor
Milke_0182
Posts: 3
Registered: ‎08-08-2012
My Device: Blackberry Bold 9900
My Carrier: Sun Cellular

Please help me with my Blackberry 9900

Hi I'm from Asia. I just got my blackberry 9900 from the States and I'm having a problem. When I'm playing the default game brick breaker it will reboot by itself somewhere in the middle. Then at one time when I was texting, my phone rebooted by itself again. I have updated to the latest version 7.1. I don't know if the problem is with my phone or with just the game. I've tried to factory reset it but still it reboots by itself. I uninstalled the game already but I hope I can have the game back but of course with no problem. I hope you could help me fix this. It's hassle on my part if I have to ship it back to the States.
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Hall of Famer II
sdgardne
Posts: 48,078
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please help me with my Blackberry 9900

Hi and Welcome to the Community!

 

You may want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Contributor
papped
Posts: 48
Registered: ‎07-18-2012
My Device: Bold 9900

Re: Please help me with my Blackberry 9900

Try installing 7.1.0.569 (from another carrier, you just have to delete the vendor.xml files to install another carriers OS, you can use this tool to do it for you http://forums.crackberry.com/hybrid-os-f224/vendelete-adds-more-power-vendelete-tool-709922/)

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Contributor
papped
Posts: 48
Registered: ‎07-18-2012
My Device: Bold 9900

Re: Please help me with my Blackberry 9900

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New Contributor
Milke_0182
Posts: 3
Registered: ‎08-08-2012
My Device: Blackberry Bold 9900
My Carrier: Sun Cellular

Re: Please help me with my Blackberry 9900

Hi, I'm sorry but I'm a Blackberry newbie, can you please explain it in a more simple and expound. :smileyhappy: thanks! I hope for a reply :smileyhappy:
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New Contributor
Milke_0182
Posts: 3
Registered: ‎08-08-2012
My Device: Blackberry Bold 9900
My Carrier: Sun Cellular

Re: Please help me with my Blackberry 9900

Hi! The link is not working on how to delete it.
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Hall of Famer II
sdgardne
Posts: 48,078
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Please help me with my Blackberry 9900


Milke_0182 wrote:
Hi, I'm sorry but I'm a Blackberry newbie, can you please explain it in a more simple and expound. :smileyhappy: thanks! I hope for a reply :smileyhappy:

Hello...I cannot tell for sure which of us you are asking this of...so I will provide an expansion of mine...I cannot speak for the other responder, however...

 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.