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New Contributor
pradipgyl
Posts: 4
Registered: ‎07-04-2012
My Device: Blackberry Bold 9700
My Carrier: Friend

Pls help me out

I have recently bought blackberry bold 9700.

when i turn it on it shows the logo of vodafone and i am using reliance sim in it.

The internet is working fine in it but i am unable to use the BBM messenger and other Blackberry services.

Also i tried to use them by recharing my phone with one day unlimited pack of blackberry services but it didn't worked.

Only capital EDGE was showing in the network.

When i tried to do the email set up it showed me that your device is not registered with wireless network.

 

Also my friend from whom i bought this phone told me that this phone is unlocked from vodafone so vodafone will not work in it.

 

Please tell me that how to use the BBM and other blackberry services in my device.

 

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pls help me out

Hi and Welcome to the Community!

 

First, you and your friend need to review this:

  • KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone

Make certain that ALL STEPS have been fully and properly completed.

 

 


After the above is complete, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you will need to work with Reliance concerning why your BB is not properly registering to their network.


Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
pradipgyl
Posts: 4
Registered: ‎07-04-2012
My Device: Blackberry Bold 9700
My Carrier: Friend

Re: Pls help me out

Thanks but my device is all new.

Actually he works for vodafone.

And further i have already tried with host routing tables registering and hard reset but then also it is not working.

And when i spoke to reliance executive they told me that your PIN is not released from vodafone and still vodadfone logo is showing on startup screen thats why the phone is not compatible with reliance and when i asked them for some wayout they just simply said me that there is no wayout.

Pls help me as i am new with blackberry.

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,007
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Pls help me out


pradipgyl wrote:

And when i spoke to reliance executive they told me ... still vodadfone logo is showing on startup screen thats why the phone is not compatible with reliance


That is incorrect. The initial boot-up "splash" screen will always show the logo for the carrier for which the BB was originally manufactured (if that carrier uses the "splash" screen...some are blank). But, it means nothing as far as usability on other carriers. Rather, being properly unlocked is the first step...see this helpful thread:

Further, some specific BB models are made to work only on certain carriers...but I have no way to know if your specific BB falls into such a category...perhaps your friend can find out. Of course, the fact that this "executive" has now given you incorrect information causes me concern as to the accuracy of anything else they may have told you.


pradipgyl wrote:

And when i spoke to reliance executive they told me that your PIN is not released from vodafone


That is the most important fact. And it is true. Each BB has a unique PIN. Each PIN can be registered to only one carrier BIS system at any given moment. So, if Vodafone still has that PIN assigned to their system, then Reliance cannot create the necessary BIS accounts to enable your BB to function on their network. Whoever has authority with Vodafone must cause it to be fully released before you proceed any further.


pradipgyl wrote:

when i asked them for some wayout they just simply said me that there is no wayout.


At the end of the day, Reliance owns their network. If, therefore, they should say (for any reason, not just the inaccurate reasons they have so far given) that they will not allow that specific BB onto their network, then there is nothing anyone else can do. After all, they own their network, and can decide to forbid anything they choose to.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.