Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
francoischapman
Posts: 2
Registered: ‎12-11-2011
My Device: bold 9780
My Carrier: Autopage
Accepted Solution

Power cut-off while blackberry bold 9780 was updating software

Could anyone please give me some advice?

 

I was busy updating my Blackberry device software and had very bad luck, the power switch tripped. This caused big trouble as my blackberry is loading when the battery is removed and inserted again, but won't log in. After a while a white screen is displayed with the following message: App Error 200 and Reset just below it.

 

When I select the reset option, the above mentioned process just repeats itself.

 

My Blackberry desctop application does not even pick up my Blackberry once it is plugged in now.

 

Is there any solution to this problem or is the only solution to send it in and have it repaired by Blackberry experts?

 

Would appreciate any kind of help

Please use plain text.
JSanders
Posts: 82,865
Likes: 22,670
Solutions: 5,838
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Power cut-off while blackberry bold 9780 was updating software

Try this: 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
francoischapman
Posts: 2
Registered: ‎12-11-2011
My Device: bold 9780
My Carrier: Autopage

Re: Power cut-off while blackberry bold 9780 was updating software

You are **bleep** awesome! 

 

That solved everything!

Thank you so much!

 

Have a blessed night

 

=)

Please use plain text.
New Contributor
Alosib
Posts: 4
Registered: ‎03-18-2012
My Device: Torch 9800
My Carrier: MTN

Re: Power cut-off while blackberry bold 9780 was updating software

i have this problem too but mine occured after i updated my device software.

 

can this solution work for my phone? I use a torch 9800

 

thanks

Please use plain text.
New Contributor
JKalsi
Posts: 2
Registered: ‎04-11-2012
My Device: Bold 9780
My Carrier: Rogers

Re: Power cut-off while blackberry bold 9780 was updating software

i tried that, but when i put the "c:\program files\common files\research in motion\apploader\loader.exe" /nojvm  link into the run system on my comp it wouldnt show up :/

do you have any other method that might work?

Please use plain text.
New Contributor
Alosib
Posts: 4
Registered: ‎03-18-2012
My Device: Torch 9800
My Carrier: MTN

Re: Power cut-off while blackberry bold 9780 was updating software

hi, i tried this and it worked

http://bbry.lv/cG8oer

 just follow the instructions, i hope it helps.

cheers!

Please use plain text.