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New Member
Lamiaa
Posts: 1
Registered: ‎10-18-2012
My Device: Bold 9790
My Carrier: Mobily

Problem after download the new softwear 7.1 from the device

I have bold 9790 . It shows me note that new softwear 7.1 is avaibale .. I click download from my device The new softwear downloaded >>> instill now or later i choosed now ,, the a messges show upthat i cand use my device oe emergency call up to 2 hours i click OK Then its turn to Backing Up Your Data It Stopped and Froozen in 15% ( Social Feeds) !!!!!!!! What Shall i Do for not losing any data !! I need help :'''(
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Contributor
ebeeP
Posts: 17
Registered: ‎09-28-2012
My Device: 9790 on os 7.1
My Carrier: MTN South Africa

Re: Problem after download the new softwear 7.1 from the device

You need to delete your social feeds ,go to options , device , application management , delete the social feeds , the phone will ask to reboot and you will be on your way.


They is a problem with social feeds it slows down the process or sometimes completely stops it in its tracks.
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Elite II
prince2012
Posts: 7,960
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: Problem after download the new softwear 7.1 from the device

 


Lamiaa wrote :

 

I have bold 9790 . It shows me note that new softwear 7.1 is avaibale .. I click download from my device The new softwear downloaded >>> instill now or later i choosed now ,, the a messges show upthat i cand use my device oe emergency call up to 2 hours i click OK Then its turn to Backing Up Your Data It Stopped and Froozen in 15% ( Social Feeds) !!!!!!!! What Shall i Do for not losing any data !! I need help :'''(

 


 

Hello Lamiaa

 

Welcome to BlackBerry Support Community Forums.

 

As we all know over the air device software is not an good idea ,seen this problem with many users.Now to recover your device from this stage you may loss your data.Try this and see if that help :

 

Credit JSanders

 

There are two methods to recover  :

 

One:

  • Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
  • You will get three option Retry, Update Or Cancel, then click on update.
  • Once it is to the stage of the update "initializing handheld", then insert battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Secondly:

  • Start your BlackBerry in Safe mode.  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Modehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

 

So try it and let us know.

 

 

Prince

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