10-18-2012 11:38 PM
10-19-2012 04:21 AM
10-19-2012 06:38 AM
Lamiaa wrote :
I have bold 9790 . It shows me note that new softwear 7.1 is avaibale .. I click download from my device The new softwear downloaded >>> instill now or later i choosed now ,, the a messges show upthat i cand use my device oe emergency call up to 2 hours i click OK Then its turn to Backing Up Your Data It Stopped and Froozen in 15% ( Social Feeds) !!!!!!!! What Shall i Do for not losing any data !! I need help :'''(
Welcome to BlackBerry Support Community Forums.
As we all know over the air device software is not an good idea ,seen this problem with many users.Now to recover your device from this stage you may loss your data.Try this and see if that help :
Credit JSanders :
There are two methods to recover :
So try it and let us know.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.