10-10-2013 02:31 PM
After a update to softwareversion 2949 my phone is locked and when i try to unlock it there are three uptions i can use on my screen;
Device is locked,
unlock, emergency and cancel, are the things i can use but if i press unlock my phone gives a black screen!!
Is there anyone who knows how i can unlock my device?
If i connect my phone to a pc it tells me the same that i first have to unlock my dive.
10-13-2013 11:13 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a full backup of your data through BlackBerry Desktop Software and then follow the steps in this KB article: www.blackberry.com/btsc/KB11320
Then test the unlocking prior to restoring any data.
Let me know if the issue persists.
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Click Accept as Solution for posts that have solved your issue(s)!
10-14-2013 05:58 AM
Thx for your suggestion but it dasn't work beacause i have to unlock my device first and that is the big problem.
If you have a other suggestion please let me know