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New Contributor
Posts: 4
Registered: ‎08-22-2010
My Device: Bold 9700

Problem with Blackberry Desktop Software

I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth. Could anyone please help find a solution to this problem please? Thanks.

Guru I
Posts: 18,545
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.1.2582; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Problem with Blackberry Desktop Software

It sounds like you are entering the wrong password.  Make sure you are entering the password correctly. 

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Regular Contributor
Posts: 90
Registered: ‎12-22-2009
My Device: Z10
My Carrier: Bell-Aliant

Re: Problem with Blackberry Desktop Software


kmiller10 wrote:

I've just recently downloaded the desktop software to my computer and am having some slight troubles. Everytime I put the device password in the computer, it rejects it and prompts me to try again and so on and so fourth. Could anyone please help find a solution to this problem please? Thanks.


Make sure are entering the correct password.... you might have not held down the alt key on your handheld when making your password.... in other words you might have entered letters and not numbers into your password...

New Contributor
Posts: 4
Registered: ‎08-22-2010
My Device: Bold 9700

Re: Problem with Blackberry Desktop Software

I have checked my password multiple times and even had the phone wipe off all my information from my phone trying to get it, even when it restored it, it did nothing.