Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
Visitor
pierrebardy
Posts: 1
Registered: ‎12-02-2012
My Device: Bold 9900
My Carrier: TIM

Problem with E mail set up on Bold 9900

.I just bought a BB Bold 9900 in France and traveled back to Brazil where I live. I inserted my brazilian SIM card and the phone works correctly (phone, texting, wifi and internet connection)

After clicking on the EMAIL ACCOUNTS icon, I was asked to inform a BB identity. As I didn't have any, I created one on the website and then inserted it during the procedure of creation of an account. Then a window appears with "Connexion to the parameters ongoing" (obs: aproximative translation of the french message). After 30 seconds or so, appears the message "The terminal encountered a problem during connexion to the application server. Choose OK and retry." No "OK" button appears: only "Retry" and "Cancel". Always with same result...

I tried to switch off and restart procedure but I am not asked any BB identity anymore, it goes directly to the "Connexion to the parameters..." window. and it ends always with the "Problem" message.

Do you have any idea of what I should do?

Thanks in advance.

Please use plain text.
Forums Veteran II
Wolf359
Posts: 3,358
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Problem with E mail set up on Bold 9900

I see you said you restarted the phone with the same results.  Have you tried a battery pull?

From a computer can you login using your blackberry ID  at https://blackberryid.blackberry.com/bbid/login/

To setup an email account you can also go to this website from the phone: blackberry.com/integrate

 

Trying to narrow down what could be going on.

 

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
Please use plain text.