02-28-2013 04:38 PM
Since some time (2 or more weeks) i have problem with my emails. Some of them are coming with delays to device, some of them are not coming at all. Delays are like from 15 min up to few hours. For example: today last email i received 7:40am, on the meantime, during the day i have received 30+ emails and i do not have any on device. I called to T-Mobile Poland but it looks like they dont care. "We are sorry, we are working on it, we will fix it etc". I called them last week, yesterday, official claim was sent via mail 3 days ago. Still nothing. Is there any other solution to solve this problem? My device BB9900 with OS 7.1 ver 2061 (v. 18.104.22.1684, platform 22.214.171.1242).
Thanks in advance
Solved! Go to Solution.
02-28-2013 06:40 PM
Hi and Welcome to the Community!!
From your device, this is all you can do...the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
If that does not resolve it, then it's on the carrier side (as they have told you), and unless you've got a way to control them, you have to wait for them to resolve it. You might want, of course, to check your contractual documentation to see if there is any required resolution time that they must adhere to...which normally would then require some financial recourse to their users. I've no idea what your contract might say in that regard though.