10-18-2012 10:06 AM
Please bear with me, I'm new...
I downloaded the new OS but when I installed, I had to input all the details from my contacts list. Now I have two duplicate contact lists for each of my three email accounts.
The real problem is that I cannot send a new email. I can reply to anything but anything new I try to write fails. Once I have hit sent, the top of the message show: Sent Using: Unknown
11-16-2012 03:59 PM
Hi and Welcome to the Community...and apologies for the delayed reply...hopefully you already have this sorted, but just in case!!
For your email issues, I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
3) Batt Pull Reboot
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your BIS configuration for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.