09-07-2013 04:50 AM
My Bold 9700 has a problem with its keyboard the zero gets stuck and then none of the letters above it will work nor will the touchscreen or the rollerball. I only got it in Jan from O2 but they are saying they will need it for 2 weeks to fix it. Does anyone know any quick fixes.
09-07-2013 12:00 PM
Hi and Welcome to the Community!
Any chance that your BB got wet? What you describe sometimes is a result of that...if so, then
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time (perhaps longer...perhaps 5 days). Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Of course, at an internet distance, it is basically impossible to diagnose a physical hardware problem...which is what the technicians you have given it to seem to have diagnosed. At an internet-distance, we cannot possibly second guess that. If you don't trust them, then you need to find a different technician to provide you with an in-hand second opinion.