02-01-2013 11:59 AM
I recently made my visit international trip with my new Bold 9900. When I arrived in the Netherlands from France my phone was not able to connect to any available network, 2G or 3G. Although the phone saw all of the networks it only displayed SOS. I spent 2 hours with my carrier's tech support but were unable to find any problems. I tried it both with data roaming enabled and disabled and I tried the battery pull; nothing had any results.
I then traveled to the US and the phone worked perfectly, switching between ATT and T-Mobile as needed and between 2G and 3G.
On my way back to France I had a layover again in the Netherlands and had the same problem as before.
Has anyone seen anything similar?
02-02-2013 03:27 PM
02-03-2013 05:33 AM
Thanks for the feedback. I'll add a bit more to my story and look forward to seeing your reply.
I have had my subscription with my carrier, SFR, since 2006 and with an "ordinary" phone, both basic and smart but always Nokia, I have never had a problem roaming anywhere in the world. The week before this trip I changed my phone from a Nokia E72 to the Bold 9900, all I did was take the SIM card out of the Nokia and put it into the Blackberry, and worked with my carrier to have the phone configured correctly for voice and data services.
During my 4 hour layover in Schipol airport, I walked throughout the airport and on one or two occasions the phone was able to lock onto a carrier's signal; however I never received a message that the phone was registered on the network. Fortunately I had my old Nokia with me and when I put the SIM card back into it it worked immediately as normal.
Both phones are European phones so there shouldn't be any issue with the frequencies. My home network is in France and the frequencies are the same throughout Europe.
02-03-2013 09:37 AM
Hmmm...yes, that additional information indeed may be interesting, especially:
During my 4 hour layover in Schipol airport, I walked throughout the airport and on one or two occasions the phone was able to lock onto a carrier's signal; however I never received a message that the phone was registered on the network
Did you do nothing else? No reboot of the device? No manually searching for a carrier network to roam on? No attempting to change the network type (e.g., 2G vs 3G)? Were voice services able to function? As I recall, I had to reboot my device twice each time after arrival in order to obtain proper and full roaming. Further, in China, I believe that I had to force it to use China Unicom rather than China Mobile in order to function best (I don't recall if I had any difficulties in The Netherlands). And, of course, you need to get it running on a carrier network that fully supports BlackBerry...if it locks onto a carrier that does not support BlackBerry, you will be lucky to even get voice services.
I can't think of any other pointers to offer...we are reverse engineering this after the fact. I think that you also should work with your home carrier about the issue and get them to perhaps dig deeper to ensure that what you are attempting would be possible. Maybe they have some pointers concerning this issue that I've not yet thought of.
02-03-2013 11:03 AM
I did all of those things multiple times in addition to spending two hours on the phone via Skype with my carrier's tech support.
I'll just have to wait for my next international trip. As for the network not being equipped for BB, that is very unlikely in Western Europe and there were lots of other people, Europeans and non-Europeans using their BBs in the airport lounge so I don't think that it was anything to do with any of the Dutch networks.
But thanks for your feedback and as they say, the mystery continues.
02-03-2013 11:19 AM
My point about the carrier has to do with the specific carrier...not all carriers are full BB supporting carriers (though, admittedly, I don't know the carriers available in The Netherlands well enough to be definitive on this point). You didn't say, so I can only assume that you had no way to know which of the Dutch carriers those other folks were using. If, for example, your BB was grabbing onto a carrier that did not support BB and all of those other folks were on a different carrier, then that could fully explain your circumstances. Further, often international roaming capabilities are carrier specific -- your home carrier will arrange for your service to roam internationally on specific carriers in each region you request...if your BB did not select that carrier, then services may not work.
But, again, we're trying to reverse engineer...which is pretty challenging.