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BlackBerry® Bold™

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Contributor
jbunceiii
Posts: 12
Registered: ‎05-22-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Yup subscribed to BIS and BESm from what t-mobile says, for the 5th time I have called, its a RIM probem and just wait "one more day" the "engineer's are working on it"...what ever that means....I am sure they are working on a fix.......:smileysad:

Super Contributor
jm312
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Problems with setting up Bold 9780 E-mail Accounts

The new update for Email Setup Application is available to download now.

 

It can be accessed by going to Manage Email Accounts.

 

Please Back up your data before attempting to update. It is working fine for me

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Contributor
jbunceiii
Posts: 12
Registered: ‎05-22-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Nothing for t-mobile with a new update, still the same OS 6 with build 1879.  What build is showing an update for you?

Super Contributor
jm312
Posts: 329
Registered: ‎01-31-2011
My Device: Bold 9700 v6.0.0.576
My Carrier: Orange UK

Re: Problems with setting up Bold 9780 E-mail Accounts

Not the device update.

 

The Email Setup Apllication update.

 

Go to the main Messages folder, press the menu/action key and choose options -> go to Manage Email Accounts and you will be prompted to Update the Email Seup Application.

 

Backup your data before you do the update.

 

This update seems to be in response to the problems caused by the earlier update. I had no problems with the earlier update but many people had, thats why i mentioned it here so this problem gets solved.

 

Hope this helps

_________________________________________________________________________________________
Install this on your phone, it helps: http://us.blackberry.com/apps-software/protect/

Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!
Contributor
jbunceiii
Posts: 12
Registered: ‎05-22-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Yes it says the program encountered an error and can't continue
Contributor
jbunceiii
Posts: 12
Registered: ‎05-22-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

the last email program update for me was build 448 I think.......

New Member
julzdawson
Posts: 2
Registered: ‎06-06-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Has this been fixed?

 

Julz.

 

p.s. How do you know that RIM are working on it?

 

 

Contributor
jbunceiii
Posts: 12
Registered: ‎05-22-2011
My Device: bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Has not been fixed. Called again today, finally spoke with someone who seemed to know what was happening. She bumped it up to the next level...
New Contributor
images289
Posts: 3
Registered: ‎06-06-2011
My Device: Bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Hi, This is my first time using a BlackBerry, so it would be great if you excuse me for, well, being a 'noob'.

I had the same problem mentioned in this post, I had just pulled my phone out of the box, called customer care to put me on a data plan, tried updating the email client and the phone just crashed and froze.

I somehow managed to get it to start again using the desktop manager, but I had lost all the blackberry maps and all of the games and I'm thinking a few more apps too. Now, hopefully RIM will fix the email client problem, but what I wanted to know was how to get those apps and games  back since I didn't get the chance to take a back up. I use a macbook pro...

Thank you. 

New Contributor
images289
Posts: 3
Registered: ‎06-06-2011
My Device: Bold 9780

Re: Problems with setting up Bold 9780 E-mail Accounts

Figured it out, beginner's mistake...