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New Contributor
Posts: 3
Registered: ‎10-03-2009
My Device: Not Specified

RE: 9000 - Has it gone to the netherworld?

Well, does not turn on.  Charged for hours on end....5 flashes and nothing else....put in brand new battery.....same result.  Hooked up to PC.....Desk Manager recognizes the 9000 but with Pin#: 0 and cannot sign in with my password thru all 10 tries!  Should I be giving up the ghost?  Is it back to my trusty old 8707?  Any help out there?  Thanx! Neil

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Hall of Famer II
Posts: 53,125
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: RE: 9000 - Has it gone to the netherworld?

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note please that "new" and "known good" are not necessarily the same thing...while rare, a "new" battery certainly can be defective. The simplest (and least costly) method to do this is to find someone with an identical battery that does not have these problems...trade batteries with them and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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