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New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh
Accepted Solution

REBOOT

hi i have a bold 9780 and it seems to have lots of problem :smileysad:
it reboots automatically, even when the phone is idle or while using it. Then the battery indicator fills up automatically even when its not plugged into any electricty supply and some times shows its fully charged even when the battery is  empty, and this shows up when i reboot the phone by pulling out the battery. I have even updated the phone software and changed the battery but its not working. Please help! 

Hall of Famer II
Posts: 51,386
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: REBOOT

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note that "new" and "known good" are not necessarily the same thing...while rare, a "new" battery can be defective. The best way to do this test is to find an identical BB that does not have problems...trade batteries and see what happens.



Beyond that, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh

Re: REBOOT

thank you for the help! i will try those steps and lets see if it works. fingers crossed! :smileyindifferent: hope it works 

New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh

Re: REBOOT

Now if i charge my blackberry to 100% it reboots automatically at any moment and keeps doing that until its charge drops to 70-80% :/ such a weird problem!

Hall of Famer II
Posts: 51,386
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: REBOOT

OK, have you yet done any of the diagnostic processes I gave you to try? Those should help to start narrowing down what the problem might be. Not conducting those leaves the entire spectrum of possibility still in play...



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh

Re: REBOOT

i did complete the kick start one and safe mode but didnt work. And should i keep it in safe mode for some time more? what happens if i reset it? :/
could find another blackberry that is using the same battery model so didn't try that

Hall of Famer II
Posts: 51,386
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: REBOOT

I don't understand...


adit007 wrote:

i did complete the kick start one and safe mode but didnt work. And should i keep it in safe mode for some time more? 


If neither worked, how can you keep it in Safe Mode? "didnt work" leads me to believe you could not even get it into Safe Mode. Can you perhaps explain more clearly?


adit007 wrote:

what happens if i reset it? :/


Well, that depends on exactly what you mean by "reset it"...there are many different ways to do such a thing, and I cannot tell which one you are referring to. Can you be more explicit?


adit007 wrote:

could find another blackberry that is using the same battery model so didn't try that


Then you leave that possibility in play, causing all other diagnostic efforts to be less useful (e.g., conducting another diagnostic test cannot rule anything out since the possibility of the bad battery remains in play).




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh

Re: REBOOT

ok... explanation wasn't clear enough!

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i tried this step which you told "Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs."

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Then i did use my phone while in "safe mode" and by "reset" i meant that, before i had to select the "ok" option whether to use my phone in "safe mode" or not, there was another option next to it as "reset".............by that i thought it would put the device into factory settings.

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So i mean that after i have used my phone in safe mode the problem still continues. So now i guess the problem is in the device or the battery, but i have a spare battery and the same problem showed up while using it.
Thank You for the help :Balloon:

Hall of Famer II
Posts: 51,386
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2744), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: REBOOT

OK thank you...sorry, but some more clarifications please...

 


adit007 wrote:

by "reset" i meant that, before i had to select the "ok" option whether to use my phone in "safe mode" or not, there was another option next to it as "reset".............by that i thought it would put the device into factory settings.

 


No...I think that one just reboots again, so as to return to normal mode, but does nothing to your BB itself. "Reset" can mean many other things that indeed do affect the BB, but that one I think does not.


adit007 wrote:

 

So i mean that after i have used my phone in safe mode the problem still continues. So now i guess the problem is in the device or the battery, but i have a spare battery and the same problem showed up while using it.


Well, please note carefully the wording I provided above for the battery test...it requires a "known good" battery. I have no idea if your "spare battery" is "known good" or not. The best way to conduct that test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


 

On the other hand, if you are tired of testing so as to make a better guess as to how to proceed and would rather just jump forward and hope for the best, then these would be the recommendations I'd have for you, based on the information you've so far provided:

 

Hopefully you already have a good backup, because it is unlikely that any of those will allow you to now take one.

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 9
Registered: ‎04-09-2013
My Device: Bold 9780
My Carrier: airtel Bangladesh

Re: REBOOT

"to exit safe mode, click reset" this was written there. i didn't get that at first actually :smileytongue:
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Well...the last diagnostic test still remain unchecked, so i guess the solution lies there.
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ok, one more thing, one of my friend uses bold 9900 his cell phone was brand new, bought 1-2 months back and that one also has the same problem and his phone doesn't even turn on since the last few days :smileytongue:
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and thank you again, i appreciate your help very much :smileyhappy: