BlackBerry® Bold™

[vladimirvv]

Hi,

My blackberry bold 9790 calls random people in my calling log/address book by itself even when it simply lies on the table top. I already tried updating the software but the problem reoccurs. How can this be fixed?

Thank you.

[sdgardne]

Hi and Welcome to the Community!

You may want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

Good luck and let us know!