BlackBerry® Bold™

[jbclancy13]

I have 2 BB Bold 9780's (luckily).  The first one I tried to use kept getting the error messages when I tried to download freebies from BB App World.  Then I got it going again and put it aside with all the software I like still intact.  I figured it was a weak device.  I switched to the other and now every time I load all the software I still want on it (Im not maxing it out), I get caught in reboot.  It has happened about 7 times in 2 weeks now.  Any help here?  Is there a way that I can back up all my newer apps so everytime I have to go through the "switch devices" procedure, I do not have to reorganize and update all of my desired applications on the device manager?  Help me please!! - Jennifer

[FrankieS]

Hi jbclancy13,

Does the rebooting happen only when you are transferring applications via the Switch Device Wizard? To rule out any software issue that could be causing your BlackBerry® Bold™ 9780 smartphone to reboot, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the rebooting issue has been resolved before restoring any data from your backup file.

Hope this helps.