09-24-2012 08:15 AM
I have 2 BB Bold 9780's (luckily). The first one I tried to use kept getting the error messages when I tried to download freebies from BB App World. Then I got it going again and put it aside with all the software I like still intact. I figured it was a weak device. I switched to the other and now every time I load all the software I still want on it (Im not maxing it out), I get caught in reboot. It has happened about 7 times in 2 weeks now. Any help here? Is there a way that I can back up all my newer apps so everytime I have to go through the "switch devices" procedure, I do not have to reorganize and update all of my desired applications on the device manager? Help me please!! - Jennifer
09-26-2012 06:11 PM
Does the rebooting happen only when you are transferring applications via the Switch Device Wizard? To rule out any software issue that could be causing your BlackBerry® Bold™ 9780 smartphone to reboot, please try to back up your data using the BlackBerry® Desktop Software and perform a clean reload of your BlackBerry® Device Software. For further steps, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the rebooting issue has been resolved before restoring any data from your backup file.
Hope this helps.
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