Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
isko
Posts: 3
Registered: ‎12-28-2009
My Device: Not Specified

Reboot problem - Blackberry 9700

Got my new 9700 three weeks ago, it's been working perfectly until it just rebooted by itself and I've been waiting for it to finish rebooting but its bar has reached last 75% and it just stopped there forever.

 

Removed the battery and reboot started again but it just reaches the reboot meter to 75% and it just stops there.

 

Help please!

 

Thanks

Please use plain text.
JSanders
Posts: 82,489
Likes: 22,612
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Reboot problem - Blackberry 9700

[ Edited ]

What happens at 75%, you say nothing, but what is nothing?

 

Some have found that leaving the battery out for several hours, even a day, might recover it to reboot poperly.

 

Do have a good backup of the device?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
isko
Posts: 3
Registered: ‎12-28-2009
My Device: Not Specified

Re: Reboot problem - Blackberry 9700

"Nothing" - it just stops at 75% and I can't do anything with the phone as it's frozen and doesn't complete the reboot process

 

Found this forum from crackberry, http://forums.crackberry.com/f146/bberry-9700-not-starting-up-405034/ and this has occurred with many other users as well. So I'm glad I found a solution, I wiped out the data from my phone, loaded the OS again and restored the backup and wohoo! my phone is alive!!

Please use plain text.