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mamz
Posts: 1
Registered: ‎12-06-2012
My Device: BlackBerry Bold 9790

[Receiving Text] notification overwrites part of SMS messages

Hi every body;

If someone sends a long or sometimes short message in Arabic language I get a [Receiving Text] notice which takes a while for the rest of the message to appear and sometimes, remaining parts not appearing at all.

So for example, if I received a message that said...
"It worked out anyway, so I'll see you later."
...I'd get it like this...
"[Receiving Text]yway, so I'll see you later."

For the past few weeks it’s been doing it with nearly every text message I receive.

Is this a problem with the network or the phone itself? (Blackberry on Zain Kuwait)

 I've called Tech Support (service provider) but they had no idea where this came from, and said something relevant to device set up?!!

I'm posting with the confidence that SOMEONE else has had this issue, and found a solution (or at least an explanation).

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: [Receiving Text] notification overwrites part of SMS messages

Hey mamz,

Welcome to the BlackBerry® Support Community Forums.

 

Issues related to SMS are best investigated by your wireless service provider but before contacting your wireless service provider try clearing the SMS database and reinsert the battery, please see here: 

How to clear the user content databases from the BlackBerry smartphone

http://btsc.webapps.blackberry.com/btsc/KB10167

 

I hope this helps.

-HB

 

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