If you are using Internet Explorer, please remove blackberry.com from your compatibility view settings.


Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Posts: 1
Registered: ‎09-03-2012
My Device: Bold 9700
My Carrier: Du

Receiving emails twice

I've returned from holiday and have put in my regular SIM card but all my emails are coming in twice on my BlackBerry. I don't know why this has happened and can't seem to stop it. Can anyone help?


Please use plain text.
BlackBerry Technical Advisor (Retired)
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Receiving emails twice

Hi Nectar1269,


Welcome to the Support Community!

If you were also receiving your email when you were away while using a different SIM card, then it sounds like you may have created a second BlackBerry® Internet Service account for mail delivery. If you are not able to login to that BlackBerry® Internet Service account from a computer and remove your email accounts, then I would advise contacting the wireless provider you were using while away and asking them to remove the association with your BlackBerry® Bold™ 9700 smartphone from that BlackBerry® Internet Service account.


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.