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Visitor
Nectar1269
Posts: 1
Registered: ‎09-03-2012
My Device: Bold 9700
My Carrier: Du

Receiving emails twice

I've returned from holiday and have put in my regular SIM card but all my emails are coming in twice on my BlackBerry. I don't know why this has happened and can't seem to stop it. Can anyone help?

Thanks!

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Receiving emails twice

Hi Nectar1269,

 

Welcome to the Support Community!

If you were also receiving your email when you were away while using a different SIM card, then it sounds like you may have created a second BlackBerry® Internet Service account for mail delivery. If you are not able to login to that BlackBerry® Internet Service account from a computer and remove your email accounts, then I would advise contacting the wireless provider you were using while away and asking them to remove the association with your BlackBerry® Bold™ 9700 smartphone from that BlackBerry® Internet Service account.

 

Hope this helps.


-FS


 


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