BlackBerry® Bold™

[lynsey327]

Hey

so I recently updated my blackberry messenger.

Ever since I did, I have been unable to use my bbm, my internet doesn't connect and my email wont sync up.

Basically my blackberry can make and receive texts and calls. That it.

I have reset the phone, removed the sim and battery and still nothing

I can't even get on to the blackberry world to see what the hell I have done.

Any other suggestions? I'm desperate

[prince2012]

Hi Iynsey

Welcome to BlackBerry Support Forums

Please try those steps and see if that helps :

1- Register your Handheld .

• KB00510 How to register a BlackBerry smartphone with the wireless network
• Wait till a Registration messages comes in your message box.

2- Resend your Service Book

• KB02830 Send the service books for the BlackBerry Internet Service
• ( Wait for a Registration message for each email account you have configured on your device )

3-  Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back  

If that doesn't work out then you have to call your Carrier for further help.