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sophialeonardxo
Posts: 1
Registered: ‎02-12-2013
My Device: Blackberry Bold 9780

Red LED light is flashing when phone is off

Left my phone on the powermat(charger) all night and when i checked it, the phone had turned off and the LED light was flashing repeately 4 times and then a short break. I cannot connect my blackberry to a laptop via a USB as my only way of charging it is through the wireless powermat. I have tried taking the battery out and leaving it on charge again, however nothing is working. Any advice would be much appreciated.

Hall of Famer II
sdgardne
Posts: 48,770
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Red LED light is flashing when phone is off

Hi and Welcome to the Community!

 

Unfortunately, the proper recovery steps I know of require a known good wall charger...but maybe you will be lucky and can substitute either of the methods you have into the below. You will likely want to increase the time you wait at each stage...perhaps doubling each...



Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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