01-28-2013 07:22 PM
I am using blackberry bold 9650 , Suddenly my mobile got freezed , I am supposed to unable to access the phone , and my phone was totally strucked , I am using the version 6.0 (3084) bundle, It is a verizon blackberry 9650 bold , and also i clear the event log also , Still now i am facing the problem , While inserting the charger in the phone , My phone totally strucked no display , After removing the cable from the phone also phone is in same status , And also speed was totally dumped , Kindly solve the issue and do the needful
01-31-2013 06:23 PM - edited 01-31-2013 06:23 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.