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Posts: 2
Registered: ‎08-21-2011
My Device: Blackberry Curve 8900
My Carrier: Tmobile uk

Reload Software 513

Hi there.

 

I Didn't save a back up from my fone to my Computer, I've also forgotten my password Hence; My fone got wiped,

Hence; i fogot my Password

Is there any way i can retreive my lost Files, And my screen is white, Says,''RELOAD SOFTWARE 513',

i've forgotten my password before, but took the fone to a technician which charge me sum money.

I've also watched the tuturial to fix the Fone, However whenn i connect my device to the computer, It Reconises my Pin,

But later on says when i'm about to retreive files which i haven't saved...

 

"the blackberry Desktop software does not have, Blackberry device software for that device you have connected to the Compter,  Contact your Wirless Service Provider or System Administrator'',..

 

all buttons are Greyed out i can only Cancle,...

 

URGENT HELP THANK YOU, 

x

 

 

Posts: 90,105
Likes: 23,890
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Reload Software 513

Unless you have a recent backup from either your BlackBerry Desktop Software, or from using BlackBerry Protect, you will not have any data to restore.

 


hodanhassan wrote:

"the blackberry Desktop software does not have, Blackberry device software for that device you have connected to the Compter,  Contact your Wirless Service Provider or System Administrator'',..


That means you haven't downloaded and installed the device OS to your PC.

 

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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