Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Contributor
Donkeey1
Posts: 3
Registered: ‎09-02-2012
My Device: Bold 9700
My Carrier: Three

Repeated white screen issue on 9700

On and off now for about three months I have been replacing the screen on my Bold 9700 as it keeps whiting out. After fitting a new screen everything is fine for a day or so before the same problem occurs. Now starting to wonder if it was the screen all along or there is something else with the phone. Can any one help? Thanks Oakley
Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Repeated white screen issue on 9700

[ Edited ]

Hi Donkeey1,

 

Welcome to the Support Community!

You may want to rule out any possible software issue that could be causing the screen to white out on your BlackBerry® Bold™ 9700 smartphone by backing up your data using the BlackBerry® Desktop Software and performing a clean reload of your BlackBerry® Device Software. The following KB articles provide further steps.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

 

Please test to make sure the issue has been resolved before restoring any data from your backup file.

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
Donkeey1
Posts: 3
Registered: ‎09-02-2012
My Device: Bold 9700
My Carrier: Three

Re: Repeated white screen issue on 9700

Thanks for the advice Franky, that seems to have almost cured the issue but when fitting the last screen I have noticed the white panel inside the battery compartment has turned red. The battery strip is still white so I assume that at some point my darling child has got the phone wet? One suggestion was to leave the phone in a bowl of uncooked rice. Is this an old wives tale or will it really remove the moisture? Don't laugh :-)
Please use plain text.
BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Repeated white screen issue on 9700

Hey Donkeey1,

 

I've heard that suggestion before but I've never had to try it. Are there any other indications of water damage? Are you still having any issue with the screen? This KB article has screenshots of what the Liquid Damage Indicator is supposted to look like. "How to identify liquid damage on the BlackBerry smartphone" http://bbry.lv/RHj6Hv

 

Cheers.

 


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.
New Contributor
Donkeey1
Posts: 3
Registered: ‎09-02-2012
My Device: Bold 9700
My Carrier: Three

Re: Repeated white screen issue on 9700

Looks like the phone has definately had some water contact but everything seems to be working fine at the moment. Thanks for your help.

 

Please use plain text.