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New Contributor
Posts: 9
Registered: ‎06-09-2010
My Device: Bold 9700 Smartphone OS 6.0.0
My Carrier: AT&T
Accepted Solution

Required Phone Applications

Hopefully this is not a duplicate post:

 

I have read  much information regarding memory management including Article KB14320 and KB17624. However, I have not seen a list of required software or applications that should not or cannot be removed and still maintain phone operation. I am sure there are some applications that fall in the category of preferred, and still others that are completely up to the phone operator. Can someone help with such a list? I need to get up to the suggested minimum of 400 MB application free space and currently at 60 MB. I would like to keep as many of my optional applications as possible. I am not an Enterprise user.

Bold 9700
OS 6.0.0

 

Thanks

scyoung

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Required Phone Applications

Hello!

Who is suggesting 400MB free AppMemory! That's way overkill, IMHO. 60MB free should be just fine.

Good luck!



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Re: Required Phone Applications

the 9700 only has 256 meg max app memory on it.

 




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New Contributor
Posts: 9
Registered: ‎06-09-2010
My Device: Bold 9700 Smartphone OS 6.0.0
My Carrier: AT&T

Re: Required Phone Applications

Woops! I misread the User Guide.

 

Here is where I saw the recommendation, but misread KB for MB . It is in the Bold 9700 User guide pg 22.

 

http://docs.blackberry.com/en/smartphone_users/deliverables/23877/BlackBerry_Bold_9700_Smartphone-Us...

 

Thanks for your response.

 

Still having problems with the spinning dial which I thought was a low memory problem. Any ideas would be appreciated!

 

scyoung

New Contributor
Posts: 9
Registered: ‎06-09-2010
My Device: Bold 9700 Smartphone OS 6.0.0
My Carrier: AT&T

Re: Required Phone Applications

Woops! I misread the User Guide.

 

Here is where I saw the recommendation, but misread KB for MB . It is in the Bold 9700 User guide pg 22.

 

http://docs.blackberry.com/en/smartphone_users/deliverables/23877/BlackBerry_Bold_9700_Smartphone-Us...

 

Thanks for your response.!

 

Still having problems with the spinning dial which I thought was a low memory problem. Any ideas would be appreciated!

 

scyoung

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Required Phone Applications

OK...with that little detail cleared up...here's some suggestions (and background...).


There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory

Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.

Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.

SD/Media Card Memory -- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:

 

 

    • KB05461MicroSD card sizes supported by the BlackBerry device software

 

 


On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:

 

 

 

    • KB02843What is the Low Memory Manager feature on the BlackBerry smartphone

 

    • KB14320How to maximize free space and battery power on the BlackBerry smartphone

 

    • KB14213Call logs, SMS text messages, and email messages are deleted from the BlackBerry smartphone

 

 


It is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press blackberry_logo.jpg and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.

  

Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.


Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 9
Registered: ‎06-09-2010
My Device: Bold 9700 Smartphone OS 6.0.0
My Carrier: AT&T

Re: Required Phone Applications

sdgardne,

 

Thanks for the information you shared and the time devoted to this topic!

 

As an addition to this solution, I noticed that in the BlackBerry Desktop Software, when you synchronize the desktop software with the device, you can select "Applications" on the menu located on the left side of the desktop software screen.

 

On the software screen the applications are then listed, and the necessary ones are dimmed and identified as "Required". These cannot be removed with the software as they are necessary for the phone to operate.

 

I hope I am correct with this information.

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Required Phone Applications

You are correct. In addition, on the device, the required core items will not even have the ability for you to delete them (unlike add-ons and 3rd party apps, which can be removed).

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code