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New Contributor
Posts: 2
Registered: ‎10-02-2012
My Device: Bold 9900

Restarting device after "bad network" or change of provider

I have since 2 weeks experienced that my 9900 keeps restarting for appr. 2 hrs after a change of net provider and also restarting after loosing connection to network. Have not had that problem before and have made no aware changes when it started. Any good tip on a fix?

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Restarting device after "bad network" or change of provider

Hi Ilaurin and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

-CptS

 

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New Contributor
Posts: 2
Registered: ‎10-02-2012
My Device: Bold 9900

Re: Restarting device after "bad network" or change of provider

Thanks for Your suggestion - but been there & done that! I have a complete reload of everything and some improvement - but still not stable!