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New Contributor
zamzulu
Posts: 2
Registered: ‎08-13-2012
My Device: Bold 9700
My Carrier: Airtel
Accepted Solution

Restore Contacts

I used the RESTORE option from my back up, the software restored everything EXCEPT my Contact list.

I also tried to restore specific items.... the option to restore contacts does not allow me to tick it for restoration.

 

I have a Bold 9700, abt 2.5 yrs old. Due to some glitch the complete contacts list is in the back-up, my google sync has only half !!

 

Any suggestions please

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restore Contacts

Try disabling your Google Contact sync and then performing the restore.

 

Read this Article ID: KB22430 How to enable wireless contact synchronization with BlackBerry Internet Service

 

In the article, where it instructs to enable, you will disable.




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New Contributor
zamzulu
Posts: 2
Registered: ‎08-13-2012
My Device: Bold 9700
My Carrier: Airtel

Re: Restore Contacts

Thank you, thank you !!!!!!!!!!!!!!!!!!

 

It worked.........

 

I deleted my gmail account and re-set it on the BB, then asked it to sync contacts.... I presume this process takes some time as the list was not in my gmail account.

 

Rgds / Shiraz

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New Contributor
MCB1175
Posts: 2
Registered: ‎10-22-2012
My Device: Blackberry Bold 9780
My Carrier: mtn

Re: Restore Contacts

Hi ,

 

Please help, I have the same problem. But I don't know where to turn off the automatic sync. please advise.

 

thank you

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restore Contacts


MCB1175 wrote:

 

Please help, I have the same problem. But I don't know where to turn off the automatic sync. please advise.


Scroll up and read my earlier post... second one in this thread. The link gives the information you need.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
MCB1175
Posts: 2
Registered: ‎10-22-2012
My Device: Blackberry Bold 9780
My Carrier: mtn

Re: Restore Contacts

Thank you, thank you, thank you!!

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JSanders
Posts: 85,122
Likes: 23,020
Solutions: 5,923
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Restore Contacts

You're welcome, good luck.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.