BlackBerry® Bold™

[ncockar]

Hi sorry to waste peoples time but i made the big mistake of wiping my fone by not realising the fones keys were pressing in my pocket and it incorrectly put the password in way to many times.

i am trying to set up my email account on my fone again (blackberry email address) but i cant remeber the password or its not taking what i thought it was.

Now when i click lost password it says sent to phone yet i recieve nothing..... can anyone shed any light....

thank you

[sdgardne]

Hi and Welcome to the Community!!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

• KB00510 How to register a BlackBerry smartphone with the wireless network

2) Delete and Resend Service Books

• KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
• KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

• Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you should contact your mobile network provider for formal support as they manage all of your services.

Good luck!