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BlackBerry® Bold™

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New Contributor
akbar_baig
Posts: 2
Registered: ‎11-10-2012
My Device: 9900 bold
My Carrier: mobily
Accepted Solution

Ring tone sound and incoming call sound everything getting silent automatically

[ Edited ]

Dear BB Support,

I have New Blackberry mobile

Details as follows :

BlackBerry 9900

Smartphone (3G,wi-fi)

7.0 Bundle 1465(v7.0.0.296, Platform 5.0.0.496)

3G Bands 1,2,5,6

Crytographic Kernel v3.8.7.0

Branding Version : 1.0.88305z

 

The issue i am getting is frequently mobile is getting silent automatically No ringtone is ringing , when I am getting incoming call only display is coming ,when I am receiving call I cannot hear anything. SO everytime I have to switch off mobile and remove battery and restart the phone again , for some time everything is working fine but after some hours again getting silent ,

waiting for your reply

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Elite II
BillJ
Posts: 8,473
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: Ring tone sound and incoming call sound everything getting silent automatically

[ Edited ]

akbar_baig wrote:

 

 

 SO everytime I have to switch off mobile and remove battery and restart the phone again

 

waiting for your reply


Removing your battery while your phone is turned OFF will do nothing to help.  You must make sure your phone is still ON when you remove your battery.

(And while you're here, please remove your email address from your post.  Personal information, such as email addresses, is not allowed in posts.)

 

 

I hope that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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New Contributor
akbar_baig
Posts: 2
Registered: ‎11-10-2012
My Device: 9900 bold
My Carrier: mobily

Re: Ring tone sound and incoming call sound everything getting silent automatically

Thanks Elite for your response, the solution which you provided is giving temporary solution after some hrs its getting silent automatically, in this way I am missing a lot of Important Calls
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