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New Contributor
seifezzeldin
Posts: 2
Registered: ‎10-13-2010
My Device: 9700
My Carrier: Vodafone Egypt

Ringtone/Alert Menu does NOT come up

I have been using Blackberries for almost 2 years, worked for a while with Vodafone's Technical Support teams for Blackberries and never encountered this!

 

Problem:

All of a sudden, I cannot access the menu under profiles to change my ringing tone or message alerts for ANY profile.

I can only access Sound through Options and am only able to change the settings for the ringing tone, no messages or other notifications.

 

Failed attempts:

I updated the software

I wiped the device and restored my content

I wiped the device WITHOUT restoring m content

 

All the above failed me.

 

If anyone has a proposed idea or ever saw that, please do let me know!

 

I hope I will get to read your post on time with having to "guess" if there's a new message haha!

 

Cheers

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BlackBerry Technical Advisor (Retired)
Dr_Palto
Posts: 1,074
Registered: ‎01-25-2010
My Device: 9000, 9500
My Carrier: Rogers

Re: Ringtone/Alert Menu does NOT come up

Hello,

 

Do you have an application called Nimbuzz installed on your BlackBerry smartphone? If so try removing it and testing again.

 

Thank you


-DrP


 


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New Member
udaykiranp
Posts: 1
Registered: ‎10-16-2010
My Device: BB Curve 8900
My Carrier: Airtel

Re: Ringtone/Alert Menu does NOT come up

Thats correct uninstall NIMBUZZ and Ringtones/Alert menu shows up and will be editable.

 

-Uday

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hks
New Member
hks
Posts: 1
Registered: ‎11-03-2010
My Device: Bold 9700
My Carrier: Vodacom

Re: Ringtone/Alert Menu does NOT come up

Thanks guys! I had the same problem and I deleted Nimbuzz and everything is back to normal again.

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New Contributor
seifezzeldin
Posts: 2
Registered: ‎10-13-2010
My Device: 9700
My Carrier: Vodafone Egypt

Re: Ringtone/Alert Menu does NOT come up

Thank you guys, really appreciate all the help!

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