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Guru III
knottyrope
Posts: 29,209
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier
Accepted Solution

Ringtones and alerts do not play regardless of the tune or volume setting

KB24307-Ringtones and alerts do not play regardless of the tune or volume setting

 

 

 

dowgrade to 5.0.0.681 to fix it for now until a new OS version is available.

Please backup your device before you begin.

http://www.blackberryfaq.com/index.php/How_do_I_downgrade_the_OS_on_my_BlackBerry%3F

 

To get and install  5.0.0.681 if your carrier has no lilsting for it.

http://www.blackberryforums.com/general-9000-series-discussion-bold/227070-os-9000-5-0-0-1137-5-0-0-...

 

 



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New Contributor
DoggyManDan
Posts: 3
Registered: ‎09-03-2010
My Carrier: AT&T

Re: Ringtones and alerts do not play regardless of the tune or volume setting

check out the 

Sound on my 9000 disappeared after updating to 5.0

 

post about a month ago.  It's about four pages deep on this forum.  My last post there might help you.  Hopefully.

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Contributor
gloamin
Posts: 14
Registered: ‎08-13-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

There is a glitch in the 5.0.822 and RIM is 'working on a fix'.  Until then, do as advised and backup and downgrade. I had to do it. :smileysad:

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New Contributor
Giancarlo
Posts: 2
Registered: ‎10-01-2010
My Carrier: ICE

Re: Ringtones and alerts do not play regardless of the tune or volume setting

I have the same problem with ringtones, if I downgrade software will I still be able to sincronice with outlook 2010? I originally upgraded software in order to do so. Tks

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New Contributor
sgolux
Posts: 5
Registered: ‎09-06-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

Is there any ETA from RIM for when this might be fixed?  The downgrade looks a little risky.

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New Contributor
Cupcake636
Posts: 6
Registered: ‎05-01-2010

Re: Ringtones and alerts do not play regardless of the tune or volume setting

KB18998 on blackberry.com/btsc will also show you how to reset your phone to factory settings on a windows based computer. I have resolved this issue using this troubleshooting step. It has been successful for me. I would recommend performing a backup then a selective restore with address book, memos, calendar, BBM, and tasks only. 

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Contributor
javierrosado
Posts: 12
Registered: ‎09-04-2009
My Carrier: Torch 9800

Re: Ringtones and alerts do not play regardless of the tune or volume setting

Mine was working ok even after upgrade but then one day, it stopped ringing.  The only way to make it ring again is to do a software reset or battery pull.  But after a while or after you change the ringtone it stops ringing again.  Media being played sounds ok.

 

 

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Contributor
javierrosado
Posts: 12
Registered: ‎09-04-2009
My Carrier: Torch 9800

Re: Ringtones and alerts do not play regardless of the tune or volume setting

If it was only the device's OS it would be ok.  But, I also have a Torch 9800 and cannot downgrade my Desktop Manager Software only to fix a sound problem with another model.

 

There must be another way.

 

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Contributor
apel
Posts: 13
Registered: ‎12-12-2008

Re: Ringtones and alerts do not play regardless of the tune or volume setting

They finally released the new version with the patch i guess. I installed OS 5.0.0.900 and  everything seems to be working fine - I fidled around with the sounds for a few days and no issues.

FINALLY geeez...WTH took so **bleep** long!!

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New Contributor
sgolux
Posts: 5
Registered: ‎09-06-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

I agree about the "BLEEP", but I can't find this new update -- when I check for updates, it is nowhere -- where/how did you get this?

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