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Guru III
Guru III
knottyrope
Posts: 26,506
Registered: ‎06-25-2008
My Carrier:

I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

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Ringtones and alerts do not play regardless of the tune or volume setting

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‎09-27-2010 02:59 PM

KB24307-Ringtones and alerts do not play regardless of the tune or volume setting

 

 

 

dowgrade to 5.0.0.681 to fix it for now until a new OS version is available.

Please backup your device before you begin.

http://www.blackberryfaq.com/index.php/How_do_I_downgrade_the_OS_on_my_BlackBerry%3F

 

To get and install  5.0.0.681 if your carrier has no lilsting for it.

http://www.blackberryforums.com/general-9000-series-discussion-bold/227070-os-9000-5-0-0-1137-5-0-0-...

 

 


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DoggyManDan
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DoggyManDan
Posts: 3
Registered: ‎09-03-2010
My Carrier: AT&T

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎09-29-2010 01:00 AM

check out the 

Sound on my 9000 disappeared after updating to 5.0

 

post about a month ago.  It's about four pages deep on this forum.  My last post there might help you.  Hopefully.

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gloamin
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gloamin
Posts: 14
Registered: ‎08-13-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎09-30-2010 03:57 PM

There is a glitch in the 5.0.822 and RIM is 'working on a fix'.  Until then, do as advised and backup and downgrade. I had to do it. :smileysad:

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Giancarlo
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Giancarlo
Posts: 2
Registered: ‎10-01-2010
My Carrier: ICE

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎10-01-2010 09:32 AM

I have the same problem with ringtones, if I downgrade software will I still be able to sincronice with outlook 2010? I originally upgraded software in order to do so. Tks

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sgolux
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sgolux
Posts: 5
Registered: ‎09-06-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎10-13-2010 04:12 AM

Is there any ETA from RIM for when this might be fixed?  The downgrade looks a little risky.

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Cupcake636
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Cupcake636
Posts: 6
Registered: ‎05-01-2010

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎10-23-2010 09:23 PM

KB18998 on blackberry.com/btsc will also show you how to reset your phone to factory settings on a windows based computer. I have resolved this issue using this troubleshooting step. It has been successful for me. I would recommend performing a backup then a selective restore with address book, memos, calendar, BBM, and tasks only. 

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javierrosado
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javierrosado
Posts: 12
Registered: ‎09-04-2009
My Carrier: Torch 9800

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎11-07-2010 11:10 AM

Mine was working ok even after upgrade but then one day, it stopped ringing.  The only way to make it ring again is to do a software reset or battery pull.  But after a while or after you change the ringtone it stops ringing again.  Media being played sounds ok.

 

 

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javierrosado
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javierrosado
Posts: 12
Registered: ‎09-04-2009
My Carrier: Torch 9800

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎11-07-2010 11:14 AM

If it was only the device's OS it would be ok.  But, I also have a Torch 9800 and cannot downgrade my Desktop Manager Software only to fix a sound problem with another model.

 

There must be another way.

 

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apel
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apel
Posts: 13
Registered: ‎12-12-2008

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎12-10-2010 12:30 PM

They finally released the new version with the patch i guess. I installed OS 5.0.0.900 and  everything seems to be working fine - I fidled around with the sounds for a few days and no issues.

FINALLY geeez...WTH took so **bleep** long!!

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sgolux
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sgolux
Posts: 5
Registered: ‎09-06-2009

Re: Ringtones and alerts do not play regardless of the tune or volume setting

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‎12-10-2010 12:59 PM

I agree about the "BLEEP", but I can't find this new update -- when I check for updates, it is nowhere -- where/how did you get this?

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