BlackBerry® Bold™

[knottyrope]

KB24307-Ringtones and alerts do not play regardless of the tune or volume setting

dowgrade to 5.0.0.681 to fix it for now until a new OS version is available.

Please backup your device before you begin.

http://www.blackberryfaq.com/index.php/How_do_I_downgrade_the_OS_on_my_BlackBerry%3F

To get and install  5.0.0.681 if your carrier has no lilsting for it.

http://www.blackberryforums.com/general-9000-series-discussion-bold/227070-os-9000-5-0-0-1137-5-0-0-...

[DoggyManDan]

check out the 

Sound on my 9000 disappeared after updating to 5.0

post about a month ago.  It's about four pages deep on this forum.  My last post there might help you.  Hopefully.

[gloamin]

There is a glitch in the 5.0.822 and RIM is 'working on a fix'.  Until then, do as advised and backup and downgrade. I had to do it.

[Giancarlo]

I have the same problem with ringtones, if I downgrade software will I still be able to sincronice with outlook 2010? I originally upgraded software in order to do so. Tks

[sgolux]

Is there any ETA from RIM for when this might be fixed?  The downgrade looks a little risky.

[Cupcake636]

KB18998 on blackberry.com/btsc will also show you how to reset your phone to factory settings on a windows based computer. I have resolved this issue using this troubleshooting step. It has been successful for me. I would recommend performing a backup then a selective restore with address book, memos, calendar, BBM, and tasks only. 

[javierrosado]

Mine was working ok even after upgrade but then one day, it stopped ringing.  The only way to make it ring again is to do a software reset or battery pull.  But after a while or after you change the ringtone it stops ringing again.  Media being played sounds ok.

[javierrosado]

If it was only the device's OS it would be ok.  But, I also have a Torch 9800 and cannot downgrade my Desktop Manager Software only to fix a sound problem with another model.

There must be another way.

[apel]

They finally released the new version with the patch i guess. I installed OS 5.0.0.900 and  everything seems to be working fine - I fidled around with the sounds for a few days and no issues.

FINALLY geeez...WTH took so **bleep** long!!

[sgolux]

I agree about the "BLEEP", but I can't find this new update -- when I check for updates, it is nowhere -- where/how did you get this?