05-01-2013 09:57 AM
Renewed my contract Jan2013. The sales woman at MTN Woodlands Boulevard recommended the 9900 Bold. Within 7 days I had to return the phone as the battery ran down in less than 2 hours. That was after I made sure there are no apps running in the background. There was no replacement phone and had to wait a few days. I have had nothing but trouble with this phone. Initially the phone just rebooted unexpectedly and randomly. Then it wouldn’t go on at all. Took it to MTN and they were very unhelpful. Told me they can send it in but doubt it can be fixed and I had to pay for it. This 3 weeks after I got the phone. I took it to an independent repair man. It went in 4 times. I still have problems. The repairman opened the phone the first time I took it he asked if anyone had worked on the phone as the seal was broken. What does that tell you? My phone reboots, I charge it and show full battery, but within 5 minutes it reboots and shows 1% battery. It’s a rubbish phone, MTN is the worst. I have been with MTN for 15 years and never missed a payment or paid late. Blackberry and MTN have no clue what customer care is. Yes I have reported it to Blackberry as well.
05-01-2013 10:43 AM
05-01-2013 06:46 PM
05-02-2013 03:43 AM
Hi, I have done that 3 weeks ago. For a week and a half my phone was fine - then it started again, the rebooting, showing 1% battery when it has been on charge for 12 or more hours. I also removed all applications/games from my phone as I initially thought that could be the problem that one of the apps are running in the background and chowing the battery. That made no difference in the least. I clear my log once a week, make sure my apps are closed. Now you understand my frustration??