BlackBerry® Bold™

[crazycuban093]

Hi,

I'm having an issue with my SMS messages and how long they stay on the device. My messages are only stay for 5 days but I have the "Keep Messages" option set for 30 days. My email messages are staying on there for that long but not my SMS messages. How can I change this to keep my SMS messages for longer?

On another note, how can I fix my MMS messages? Ever since I had my curve, I've never been able to send MMS messages but I've been able to recieve them. Is there any fix for this as well?

Thank you!

[JSanders Resident Expert]

For the MMS, who is your carrier?

For the lost SMS messages, what is your File Free at Options > Status?

[crazycuban093]

AT&T is my carrier.

My file free is 25883651 Bytes.

Message Edited by crazycuban093 on 12-07-2008 12:17 PM

[JSanders Resident Expert]

For ATT, you need a Service Book for MMS messages. Look at Options > Advanced > Service Books. Scroll and look for two service books for MMS, one [client] and one [transport]. Do you have them both?

If not, you can login to your ATT BIS site and Send Service Books.

https://bis.na.blackberry.com/html?brand=mycingular

For the lost messages, 25MB file free is more than adequate, but i would suggest: with the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.  See if you continue to lose the messages.

[crazycuban093]

I have both service books for the MMS messages and both are active.

For the battery reboot, I tried it so we'll see what happens but I did have to reboot it that way last night for a different reason and I lost messages since that reboot. Also, I just realized that the device is keeping the MMS messages I have recieved for as long as the keep messages option is set to.