12-07-2008 03:11 PM
I'm having an issue with my SMS messages and how long they stay on the device. My messages are only stay for 5 days but I have the "Keep Messages" option set for 30 days. My email messages are staying on there for that long but not my SMS messages. How can I change this to keep my SMS messages for longer?
On another note, how can I fix my MMS messages? Ever since I had my curve, I've never been able to send MMS messages but I've been able to recieve them. Is there any fix for this as well?
12-07-2008 03:14 PM
For the MMS, who is your carrier?
For the lost SMS messages, what is your File Free at Options > Status?
12-07-2008 03:34 PM
For ATT, you need a Service Book for MMS messages. Look at Options > Advanced > Service Books. Scroll and look for two service books for MMS, one [client] and one [transport]. Do you have them both?
If not, you can login to your ATT BIS site and Send Service Books.
For the lost messages, 25MB file free is more than adequate, but i would suggest: with the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot. See if you continue to lose the messages.
12-07-2008 04:31 PM
I have both service books for the MMS messages and both are active.
For the battery reboot, I tried it so we'll see what happens but I did have to reboot it that way last night for a different reason and I lost messages since that reboot. Also, I just realized that the device is keeping the MMS messages I have recieved for as long as the keep messages option is set to.