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New Member
Farrahri
Posts: 1
Registered: ‎04-11-2011
My Device: 9700

SMS turned into blank drafts

I upgraded my BB9700 to OS 6 recently.

 

Not sure if anyone's facing the same problem as mine, but my old SMS (text messages) auto turned into blank drafts. Anyone know the reason why? Almost all my old messages are now missing :smileysad:

 

HELP PLEASE?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: SMS turned into blank drafts

Hello Farrahri and welcome to the BlackBerry Support Community Forums.

 

Did you back up your BlackBerry prior to doing the update? If so, clear the SMS database (KB10167) and restore the SMS database from your back up file (KB23680) and do a reboot by doing a battery pull.

 

Do new SMS messages react the same way? What about old emails?

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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Contributor
fbogy123
Posts: 13
Registered: ‎05-29-2011
My Device: 9300

Re: SMS turned into blank drafts

i did these & still have the same problem after 1 or 2 dayys sms turn to drafts ...

is there is any solution



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Contributor
fbogy123
Posts: 13
Registered: ‎05-29-2011
My Device: 9300

Re: SMS turned into blank drafts

plz can anyone help about these problem , i did reinstall to the software but same problem ..

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New Contributor
mr_mohq
Posts: 2
Registered: ‎08-29-2011
My Device: 9700

Re: SMS turned into blank drafts

I have the same problem. I just realized it. This problem occured after few weeks i upgrade my bold 9700 os5 to os6. Any solution for this problem?

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BlackBerry Technical Advisor (Retired)
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: SMS turned into blank drafts

Hello fbogy123 and mr_mohq,

 

As posted above, have you both backed up your device and cleared the SMS database? 

 

If not, you can follow KB10167 to clear the database and monitor SMS messages to see if this will reoccur.

 

Let me know how you make out.

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



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New Member
adnanj85
Posts: 1
Registered: ‎03-12-2012
My Device: 9700

Re: SMS turned into blank drafts

Hi,

I have recently updated bb9700 from OS 5 to OS6 and all my msgs has been transformed to blank draft messages, i did not back up my data but before the update it asked me to backup and it did the back up it self.

Also restored Back Up upon completion.

What Should i do now?

Where did it back up the data because i dont see any backup filein backup folder.

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