Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

Reply
New Member
firioo
Posts: 1
Registered: ‎08-29-2012
My Carrier: Indosat

Screen goes black and freezes on bold 9900

[ Edited ]

Hey guys, 

 

Recently after updating my bb bold 9900 to os 7.1, my device would start to give blank black screens even though the phone is on and supposedly working, since the keyboards would light up. At first it didn't do this, however, it has been around 10 days since it started blanking out. It would take around 15 minutes or more before I can see the normal screen again. I thought it was just a normal "blackout" since some time it tends to do that, but it turned out it wasn't. Sometimes when I use it, it would also blank out, which is annoying especially when I'm using the messenger/texting...

 

Does anybody know why this happen and is there any solution to it? I am in a desperate need for help and I really appreciate anyone who would spare their time and help me with this. 

 

Thank you in advance. 

 

EDIT: Guys I have heard that you need to remove vendor files?? What is that and how do you do that on a mac? The condition is similar to this

Please use plain text.
Hall of Famer II
sdgardne
Posts: 46,024
Registered: ‎11-28-2008
My Carrier: TMobile USA

Re: Screen goes black and freezes on bold 9900

Hi and Welcome to the Community!

 

The "trick" with the VENDOR.XML files is PC only and allows you to use an OS package from a different carrier on your BB. The trick is not available via MAC, and you are limited to only your carriers OS packages...there is no option.

 

As for your situation, there are a few things you can try:

 


I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see if the behavior presents. If it does not, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.


If the behavior continues to present in Safe Mode, then you may need to perform a clean OS reload, and possibly carefully and slowly add things to see if you can figure out the cause...see this:

 

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.